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French Fields Luxury Glamping’s privacy policy explains how we use the personal data we collect from you when you use our website and when you book a holiday with us.
What data do we collect?
We collect personal identification information – name, email address, phone number and home address.
How do we collect your data?
You directly provide us with most of the data we collect. We collect data and process data when you:
• Register online or place an order for any of our products or services.
• Voluntarily complete a customer survey or provide feedback on any of our message boards or via email.
• Use or view our website via your browser’s cookies.
• Voluntarily give us information by phone or email when you make a booking with us.
How will we use your data?
We collect your data so we can:
• Process your enquiry and manage your booking.
• Email you to confirm your booking.
We will never share your data with any other third party. The only time we will disclose any personally identifiable information is in the establishment or exercise of legal rights or defences against legal claims, to comply with applicable laws or regulations, to comply with a valid legal process, such as a search warrant, subpoena or court order or to investigate suspected fraud or a violation of our terms and conditions of use.
How do we store your data?
We store your data on a secure hard drive, which is locked away.
We will keep your data (name, address, email address and telephone number) for 2 years. Once this time period has expired, we will delete your data by permanently deleting off our hard
Marketing
We may ask you for feedback in order to help us make our website and services better. Any responses we receive will only be used to evaluate our website and services and no personally identifiable information from you will be shared with anyone, except information from you that you voluntarily provide in feedback/comments areas, which may be used for advertising/marketing purposes – again this information will NEVER be used without your express permission.
You have the right at any time to stop us from contacting you for marketing purposes and if you no longer wish to be contacted by us, please email us … maryhayley@hotmail.co.uk
What are your data protection rights?
French Fields Luxury Glamping would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:
The right to access – You have the right to request copies of your personal data. We may charge you a small fee for this service.
The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.
The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.
The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email:
Call us at: 05 16 76 93 62
Or write to us: French Fields, Les Courades, Le Vieux Cerier, 16350
Poitou Charentes, SW France
Cookies
As a user of our website, there is no need to enter any personal information. However, your IP address (Internet protocol) may be used to help diagnose problems with the server and to administer the site.
Cookies are small text files that your browser downloads and stores on your device. This anonymous data is stored separately from any personal information you may provide, therefore making it impossible to connect it to any particular person. They are sued to improve the website and services. We do not use Cookies to store information, such as email addresses, telephone numbers or any other personal information you may provide.
In most instances, the Cookies used on our website are simply session Cookies that are deleted once you leave the website. They allow the website to recognise your computer when you access the website, by recognising your IP address. Cookies are also used to help with tools, such as Google Analytics.
Facebook pixels are sometimes used to find out what type of visitor comes to the website and who like our Facebook page. This enables us to create advertising that appeals to our customers and any potential customers. We do not collect any specific personal information about any of our users.
If you would like to prevent the placement of Cookies on or remove Cookies from your device, please access the Settings or Preferences of your browser or contact your browser provider. Please be advised that if you block or remove Cookies from your computer, the website may not recognise your computer and you may not have access to all parts of the website.
The Privacy Policy only covers the use of Cookies by French Fields Glamping and our website. It does not cover the use of Cookies by any other third party or advertisers.
You can find out more about Cookies, including how to see what Cookies have been set and how to manage or delete them at… www.allaboutcookies.org
Privacy policies of other websites
If our website contains links to other websites, our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.
Changes to our privacy policy
We keep our privacy policy under regular review and place any updates on this web page. This privacy policy was last updated on 1st July 2019.
How to contact us
If you have any questions about our privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.
Email us at: maryhayley@hotmail.co.uk
Call us: 05 16 76 93 62
Or write to us at: French Fields, Les Courades, Le Vieux Cerier, 16350 Poitou Charentes. S.W.France
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